Privacy Policy

Your privacy and data security are our top priorities at Growell Money. Learn how we protect your personal information and maintain the highest standards of data protection and privacy compliance.

Last Updated: January 15, 2025

Introduction

At Growell Money, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website growellmoney.cc or use our gaming platform services.

This policy applies to all users of Growell Money services, including visitors to our website, registered users, and anyone who interacts with our platform. By using our services, you consent to the data practices described in this Privacy Policy.

Information We Collect

Personal Information

When you register for a Growell Money account, we collect personal information that you voluntarily provide to us, including:

  • Full name and contact information (email address, phone number)
  • Date of birth for age verification purposes
  • Payment information (processed securely through encrypted payment gateways)
  • Government-issued identification for account verification
  • Communication preferences and marketing consent

Technical Information

We automatically collect certain technical information when you use our platform:

  • IP address and device information
  • Browser type and version
  • Operating system details
  • Pages visited and time spent on our platform
  • Referral sources and click-through data
  • Cookies and similar tracking technologies

Gaming Activity Data

To provide our gaming services and ensure fair play, we collect:

  • Game preferences and playing history
  • Account balance and transaction records
  • Gaming session duration and frequency
  • Performance statistics and achievements

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • Creating and maintaining your Growell Money account
  • Processing transactions and payments securely
  • Providing customer support and technical assistance
  • Delivering personalized gaming experiences
  • Ensuring platform security and preventing fraud

Legal Compliance

  • Verifying user identity and age requirements
  • Complying with Indian gaming regulations
  • Maintaining audit trails for regulatory purposes
  • Responding to legal requests and court orders

Communication

  • Sending important account notifications
  • Providing customer support responses
  • Sharing promotional offers (with your consent)
  • Conducting user satisfaction surveys

Information Sharing and Disclosure

Growell Money does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Payment processing companies
  • Cloud hosting and data storage providers
  • Customer support platforms
  • Marketing and analytics services

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Investigate potential violations of our terms
  • Prevent fraud or illegal activities

Data Security Measures

Growell Money implements comprehensive security measures to protect your personal information:

Technical Safeguards

  • 256-bit SSL encryption for all data transmission
  • Secure socket layer (SSL) certificates
  • Advanced firewall protection
  • Regular security audits and penetration testing
  • Secure data centers with restricted access

Administrative Controls

  • Employee training on data protection practices
  • Access controls and user authentication
  • Regular security policy updates
  • Incident response procedures
  • Data backup and recovery systems

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account information is retained while your account is active
  • Transaction records are kept for regulatory compliance (minimum 7 years)
  • Marketing data is retained until you opt out
  • Technical logs are typically retained for 12 months

Your Rights and Choices

As a Growell Money user, you have several rights regarding your personal information:

Access and Portability

  • Request access to your personal data
  • Receive a copy of your data in a portable format
  • Update or correct inaccurate information

Control and Deletion

  • Request deletion of your personal data
  • Opt out of marketing communications
  • Modify your privacy preferences
  • Close your account and request data removal

Cookies and Tracking Technologies

Growell Money uses cookies and similar technologies to enhance your experience:

Essential Cookies

These cookies are necessary for the platform to function properly and cannot be disabled:

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and performance optimization

Analytics Cookies

We use analytics cookies to understand how users interact with our platform:

  • Page views and user behavior tracking
  • Performance monitoring and optimization
  • Feature usage statistics

International Data Transfers

Your personal information may be transferred to and processed in countries other than India. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by data protection authorities
  • Certification under recognized privacy frameworks

Children's Privacy

Growell Money is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Notify you via email or platform notification
  • Update the "Last Updated" date at the top of this policy
  • Provide a summary of material changes
  • Obtain your consent where required by law

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and transparently. Our dedicated privacy team will respond to your inquiries within 48 hours.